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Microsoft adds 30 new CRM skills and agentic capabilities to Dynamics 365

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Dynamics 365 adds 30 new CRM skills for Copilot and custom agents, bringing customer context and actions into the workflow for sales and service teams.

On October 8, Microsoft posted an update describing 30 new CRM skills for Dynamics 365.
The skills are available for Microsoft Copilot and for custom agents, and they embed customer context, expertise and actions directly into the workflow for sales and service teams.
The update also highlights new agentic capabilities that let users retrieve and act on customer information within the flow of work.
The announcement frames the addition as a step toward bringing CRM into the flow of work and agents into business processes for sales and service teams.
The rollout builds on Work IQ, which grounds Microsoft Copilot and agents in core business data from Dynamics 365 and Power Platform.

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